Privacy Policy:
Welcome to Professional Graphics Systems & Services (PGSS). This describes our policies and practices as they relate to your personal information and how it is used by PGSS. Our primary goal is to respect your privacy and safety online. Our web site uses a number of technologies and record-keeping methods to provide you with easy and safe browsing at prographics.com.
What information do you collect about me when I visit prographics.com?
IP Addresses: prographics.com stores the Internet Protocol (IP) address of your computer when you visit our site. We use your IP address to help diagnose problems with our server to administer our web site, and to gather broad demographic information.
How does PGSS use cookies? A cookie is a very tiny test file that is created on our Web server and stored on your local hard drive. PROGRAPHICS.COM uses cookies to store information like user ID and shopping preferences. Our cookie is written based only on information that you supply to us – it cannot search your local computer and send us information about you and your machine. If you remain uncertain about cookies on the Internet but trust prographics.com cookies, you can set your Web browser to warn you before accepting cookies.
What does PGSS do with my information? PGSS uses information collected voluntarily from customers to keep them informed of special offers and incentives available from prographics.com We may periodically send our customers a variety of topical e-mails relating to PGSS products and services. If you, as a customer, at any time wish to not receive additional e-mail from PGSS you can let us know in several ways: Respond to an e-mail from prographics.com and include UNSUBSCRIBE in the e-mail remark field. Your name will be immediately removed from the mailing list. You can email us directly at info@prographics.com and provide us with your e-mail address and ask us to stop any further e-mail contact. You can call us at 914-345-3033 and ask one of our associates to remove you from the e-mail list. Prographics.com often uses cookies to identify which areas of our site are most appealing to visitors. In such cases, we are counting the pages that a cookie visits, not your specific cookie. If you have any other questions regarding the policy, please contact us.
Return Policy
At the Professional Graphics Systems & Services, Inc. your satisfaction is our number one priority. Please be sure to read our guidelines below to make your return hassle-free.
Returns With Receipt Dated Within Last 30 Days. Items in new condition returned with original packaging and an original receipt or packing invoice dated within 30 days of purchase will receive a full refund for the price paid. Shipping and delivery charges are non-refundable.
Returns Without Receipt or Returns Over 30 Days. Items in new condition returned with original packaging without an original receipt or packing invoice, or purchased over 30 days ago, will receive a full refund less — a 10% restocking fee. Shipping and delivery charges are non-refundable.
No Invoice? If you do not have the original invoice enclosed with your order, please call (914) 345-3033 for assistance.
Request a Return Authorization Number: Please email returns@prographics.com to request your Return Authorization Number. Please include your order number and day time phone number.
Mail your package to: (Please be sure to clearly indicate your RMA number on the outside of the package)
Professional Graphics Systems & Services, Inc.
Returns Processing
3 West Main Street
Elmsford, NY 10523
Warranty Information:
All Items purchased new and sold by Professional Graphics Systems & Services, Inc. are warranteed solely by their respective manufacturer.
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